Our Privacy policy

Privacy Policy

At Physio Solutions Merrylands, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Collection of Personal Information

We collect personal information to provide you with high-quality physiotherapy services. The types of information we may collect include:

  • Full name

  • Date of birth

  • Contact details (address, phone number, email)

  • Medical history and health information

  • Health fund details

  • Medicare or Department of Veterans Affairs (DVA) numbers

  • Emergency contact information

We collect this information directly from you through forms, consultations, and communications. In some cases, with your consent, we may also collect information from other healthcare providers to ensure comprehensive care.

2. Use and Disclosure of Personal Information

Your personal information is used to:

  • Provide, manage, and coordinate your physiotherapy care

  • Communicate with you regarding appointments, treatment plans, and follow-ups

  • Process health fund and Medicare claims

  • Conduct administrative tasks and manage our practice operations

  • Comply with legal and regulatory obligations

We may disclose your information to:

  • Other healthcare professionals involved in your care

  • Third-party service providers, such as billing agencies, with whom we have confidentiality agreements

  • Government agencies when required by law

We will not share your personal information with any third parties for marketing purposes without your explicit consent.

3. Use of AI for Note-Taking

We use an AI application called Patient Notes to assist our physiotherapists in taking notes during appointments. This tool helps improve documentation efficiency and accuracy. We always seek direct consent from patients before using this application during their consultation.

Patient information processed through the AI application is handled with strict confidentiality and in compliance with privacy regulations. If you choose not to provide consent, your physiotherapist will take notes manually instead.

4. Storage and Security of Personal Information

We store your personal information securely using Nookal, our practice management software. Nookal is committed to protecting the privacy and confidentiality of all data and maintains the highest level of security to protect this data. (nookal.com)

Additionally, data processed through Patient Notes is protected by appropriate security measures to ensure confidentiality and compliance with privacy laws.

We implement appropriate physical, electronic, and managerial procedures to safeguard your information against unauthorized access, alteration, disclosure, or destruction.

5. Access to and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

6. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

7. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

Physio Solutions Merrylands
Phone: 0411 658 639
Email: info@physiotherapysolutions.com.au
Address: 21 Memorial Avenue Merrylands 2160

By engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy..